General Tips:

• Double-check all provided information (IMEI, carrier) for accuracy.
• Keep your device updated to the latest software version.

Android Devices:

Unlock Code Not Working:

• Verify the unlock code's accuracy.
• Restart your device and re-enter the code without spaces or extra characters.

No Unlock Code Prompt:

• Ensure a different carrier's SIM card is correctly inserted.
• Restart your device to prompt the unlock code entry.

SIM Card Issues:

• Try another SIM card to exclude a defective SIM
• Check if your device supports the new carrier's network, especially for eSIMs.

Region or Network Lock:

• Use any additional codes provided by UnlockRiver for region lock issues.
• Contact UnlockRiver support if you haven't received extra codes or need assistance.

iOS Devices (iPhone):

Activation Required:

• Connect to Wi-Fi or iTunes to activate your iPhone.

SIM Not Supported:

• Insert a different network's SIM card and restart your iPhone.
• If unresolved, restore your iPhone via iTunes, ensuring the latest version is used.

Unlock Doesn't Seem to Apply:

• Connect to the internet, insert a new SIM card, and wait for automatic unlock confirmation.
• Reconnect to iTunes, backup, and restore if necessary.

iTunes and Wi-Fi Unlocking:

• With Wi-Fi: Connect your iPhone to the internet and insert a new SIM card for automatic unlocking.
• Without Wi-Fi: Use iTunes to connect your iPhone and complete the unlocking.

eSIM Compatibility:

• For devices with eSIM, ensure your device's eSIM profile is compatible with the new carrier.
• Contact your new carrier to provision the eSIM profile if encountering issues.

MetroPCS & T-Mobile Devices:

• Device Unlock App: For devices post-2015, utilize the pre-installed Device Unlock App, bypassing the need for manual code entries

Network Provider Code:

• Region Lock: If prompted, your device might be region-locked. Use any 'EXTRA' codes provided. For missing codes, reach out to our support.

Software Compatibility:

• Original Software Requirement: Ensure your device is running its original firmware for the unlock process. Custom or unofficial software may need to be reverted.

Common Error Messages:

• MM#2 Error: Suggests an inactive SIM. Engage with your new carrier for activation.
• MM#6 Error: Indicates an inactive SIM or a blacklisted device. Confirm the device's status with your carrier.
• Invalid MMI Code: Should this issue arise, our support team is on standby to assist.
• SIM Network Unlock PIN/Network Lock Control Key: Use the 'EXTRA' code first, then the unlock code if further prompted

Network Registration:

• Reboot with SIM: Restart your phone with the new SIM installed. Persistent issues should be directed to our support team.

SIM or Phone Security:

• PIN/PUK Queries: These prompts refer to your SIM or device's security settings, not the network unlock provided. Your carrier can assist with these codes

For Modern Samsung Models:

• Unfreeze Method: If an 'Unfreeze Code' is prompted, apply the provided code followed by the unlock code.
• Service Provider Locks: For devices with additional locks (e.g., Network Subset, SP Lock), specific codes will be provided.

eSIM Compatibility:

• For devices with eSIM, ensure your device's eSIM profile is compatible with the new carrier. Issues with eSIM provisioning should be addressed by contacting your new carrier.

Need More Help?

Our dedicated support team is ready to help with any unlocking issues. Reach out at support@unlockriver.com or visit our FAQ for more insights.