Delivery Policy for UnlockRiver.com
Thank you for choosing UnlockRiver.com for your mobile device unlocking needs. This Delivery Policy explains our process for delivering unlocking services to you, including the estimated timelines and any factors that may influence these times.
Service Overview
UnlockRiver.com specializes in providing unlocking codes and services that enable mobile devices to be used with various network carriers. Our services are delivered digitally via email or directly through our website's customer portal.
Estimated Delivery Times
- Standard Delivery: Our standard delivery time for unlocking services varies depending on the device's make, model, and the network carrier. Estimated delivery times for each service are provided at the time of order placement.
- Expedited Services: Expedited delivery options may be available for select services and will be presented as an option at the time of order if applicable.
Order Processing
- Immediate Processing: All orders are processed immediately upon receipt of payment. The processing time is included in the estimated delivery time provided at checkout.
- Business Hours: Please note that our processing times are based on our business hours, which are Monday to Sunday, 24/7, with the exception of Holidays. Orders placed during Christmass or New Year days may be processed on the next available business day.
Delivery Method
- Email Notification: Customers will receive their unlocking code or confirmation of service completion via the email address provided during the order process.
- Customer Portal: Customers may also check the status of their order and retrieve their unlocking code or service confirmation through our website's customer portal.
Factors Affecting Delivery
Several factors may affect the delivery time of your unlocking service, including but not limited to:
- Carrier Delays: Delays from network carriers in providing the necessary information for unlocking.
- Incorrect Information: Delays resulting from incorrect device information provided by the customer (e.g., IMEI number, device model, carrier).
- Technical Issues: Unforeseen technical issues that may arise during the unlocking process
Delays
In the event of a delay, UnlockRiver.com will communicate promptly with the customer to provide updates and an adjusted delivery timeline. We are committed to ensuring customer satisfaction and will take all reasonable steps to minimize any inconvenience
Customer Responsibilities
Customers are responsible for providing accurate and complete information at the time of order. Any delays or issues resulting from incorrect information provided by the customer may not be eligible for expedited service or refunds as per our Refund Policy
Changes to Delivery Policy
UnlockRiver.com reserves the right to update or modify this Delivery Policy at any time. Any changes will be effective immediately upon posting to our website.
Contact Us
For any questions or concerns regarding our Delivery Policy or your order, please contact us at support@unlockriver.com.